Application Support Engineer

We Are META; Porto; Presencial; EUR 60 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome kit

Health insurance

Coverflex meal card

Career progression opportunities

Discount programs

Resumo da oferta

We Are META is seeking an Application Support Engineer to provide around‑the‑clock support for critical applications from its Porto base. You will work with cross‑functional teams to drive infrastructure improvements and strengthen security, including on‑call rotations and timely incident remediation.

The ideal candidate has 6 years in support engineering, deep Windows administration experience, and solid runbook/documentation skills, with English fluency (B2).

Qualificações

• 6 years of experience as a Support Engineer.
• Expertise in Windows environment administration including vulnerability remediation, patch management, and security hardening of infrastructure systems.
• Strong ability to develop and maintain runbooks, incident logs and security procedures.
• Fluency in English at B2 level.
• Hybrid work model based in Porto, Portugal; valid work permit for Portugal or EU citizenship.

Responsabilidades

• Participate in a rotating on‑call schedule to deliver 24/7 support for critical applications.
• Respond to incidents, troubleshoot issues, and implement timely remediation.
• Document operational runbooks, incident logs, and security procedures for technical and non‑technical stakeholders.
• Collaborate with development, product, and infrastructure teams to plan and execute vulnerability remediation and operational enhancements.

Conhecimentos

Windows administration

Vulnerability remediation

Security hardening

Incident response

Documentation

Team collaboration

English proficiency (B2)

Descrição da oferta de emprego

We are seeking an Application Support Engineer who will provide 24/7 support for critical applications and collaborate with cross-functional teams to improve infrastructure and security.

Responsibilities

• Participate in a rotating on‑call schedule to deliver 24/7 support for critical applications, including early morning and late evening shifts.
• Respond to incidents, troubleshoot issues, and implement timely remediation.
• Document operational runbooks, incident logs, and security procedures for both technical and non‑technical stakeholders.
• Collaborate with development, product, and infrastructure teams to plan and execute vulnerability remediation and operational enhancements.

Qualifications

• 6 years of experience as a Support Engineer.
• Proven expertise in Windows environment administration, including vulnerability remediation, patch management, and security hardening of infrastructure systems.
• Solid understanding of infrastructure security principles and ability to assess and prioritize vulnerabilities.
• Track record of contributing to technical projects, including system upgrades, feature rollouts, and infrastructure improvements.
• Strong documentation skills with the ability to maintain clear runbooks and incident records.
• Fluency in English (B2 level).
• Availability for a hybrid model based in Porto, Portugal.
• Valid work permit for Portugal or EU citizenship.

Benefits

• Welcome kit.
• Opportunities for career progression.
• Health insurance.
• Coverflex meal card.
• Additional protocols and special discounts.