Senior Application Support Specialist

emagine; Lisboa; Híbrido; EUR 42 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

International environment

Exposure to modern cloud-native tech

Hybrid work model (3 days in office)

Resumo da oferta

Emagine Portugal, part of a multinational group, is seeking a Senior Application Support Specialist to join our global team supporting cloud-native applications critical to operations worldwide. You will troubleshoot, resolve incidents, and collaborate with DevOps, SRE, QA and development teams to drive long-term improvements.

The role offers an international environment, exposure to modern cloud-native tech, and a hybrid work model (3 days in the office).

Qualificações

• 4+ years of experience in Application Support, Production Support or Technical Support roles.
• Strong troubleshooting and incident management experience.
• Knowledge of microservices architecture.
• Experience with ITSM tools.
• Familiarity with Atlassian products (Jira and Confluence).
• Experience working with cloud-native environments.
• Knowledge of Kubernetes, Docker, Kafka and MongoDB.
• Experience with scripting languages is a plus.
• Strong communication skills and fluent English.

Responsabilidades

• Provide expert-level troubleshooting and resolution of complex production incidents.
• Manage and resolve incidents within agreed service levels.
• Collaborate with Development, DevOps, SRE and QA teams to implement long-term solutions.
• Monitor application performance, stability and availability.
• Improve observability, alerting and monitoring frameworks.
• Participate in on-call support rotations.
• Lead support-related initiatives and continuous improvement projects.
• Develop and maintain technical documentation and knowledge base articles.
• Mentor junior team members and contribute to team growth.
• Work closely with business and technical stakeholders to ensure platform reliability and performance.

Conhecimentos

Troubleshooting

Incident management

Microservices

Cloud-native environments

Kubernetes

Docker

Kafka

MongoDB

Scripting languages

Communication skills

English fluency

Ferramentas

Jira

Confluence

ITSM tools

Descrição da oferta de emprego

At Emagine Portugal, we are not just another tech consultancy we are part of a multinational group with a strong presence across Europe and Asia, delivering high-impact solutions to some of the most innovative technology projects out there.

Our goal? To the most dynamic, energetic, and reliable player in the market. And for that, we need you.

We are looking for a Senior Application Support Specialist to join a leading international company operating in the logistics and transportation sector.

In this role, you will become part of a global team responsible for supporting and improving a suite of modern cloud-native applications that play a critical role in business operations worldwide.

Responsibilities

• Provide expert-level troubleshooting and resolution of complex production incidents.
• Manage and resolve incidents within agreed service levels.
• Collaborate with Development, DevOps, SRE and QA teams to implement long-term solutions.
• Monitor application performance, stability and availability.
• Improve observability, alerting and monitoring frameworks.
• Participate in on-call support rotations.
• Lead support-related initiatives and continuous improvement projects.
• Develop and maintain technical documentation and knowledge base articles.
• Mentor junior team members and contribute to team growth.
• Work closely with business and technical stakeholders to ensure platform reliability and performance.

Requirements

• 4+ years of experience in Application Support, Production Support or Technical Support roles.
• Strong troubleshooting and incident management experience.
• Knowledge of microservices architecture.
• Experience with ITSM tools.
• Familiarity with Atlassian products (Jira and Confluence).
• Experience working with cloud-native environments.
• Knowledge of technologies such as Kubernetes, Docker, Kafka and MongoDB.
• Experience with scripting languages is a plus.
• Strong communication skills and fluent English.

What you'll find

• International environment.
• Exposure to modern cloud-native technologies.
• Opportunity to work with business-critical platforms.
• Career growth within a global organization.
• Hybrid model (3 days/week in the office).