Application Support Engineer / Application Manager

act digital; Lisboa; Presencial; EUR 45 000 - 60 000; Tempo integral

Resumo da oferta

act digital seeks an Application Support Engineer to enhance procurement management through applications Scoops and Skipper. This role involves operational monitoring, stakeholder communication, and compliance with SLAs.

The ideal candidate will have a degree in IT, over 3 years of experience, and skills in tools such as Service Now and Oracle. Flexibility for travel and hybrid work is required.

Qualificações

• Minimum 3+ years of experience in similar position.
• Experience as a Technical Leader.
• Ability to manage meetings and incident management.

Responsabilidades

• Manage performance and operational monitoring of applications.
• Ensure compliance with SLAs and timely deliveries.
• Organize documentation and keep it updated.

Conhecimentos

Application production run support

Technical leadership

Service Now

Oracle with PL SQL

PowerBI

Purchasing and management control

Interpersonal communication skills

Formação académica

University graduation in IT related field

Ferramentas

Service Now

Jira Lanta

Oracle DB

Descrição da oferta de emprego

Job Description

APPLICATION SUPPORT ENGINEER

Working from Portugal integrated with the IT Finance Department, you integrate the Resources and Skills Department as an Application support engineer to ensure the common tasks of an application support engineer.

Available to travel within and outside Portugal, work remotely and in an hybrid model (office and remote working).

Mission Aim your efforts to manage the best procurement management ecosystem with 2 applications – Scoops and Skipper.

Guarantee the best effort on performance and operational monitoring over the allocated period by ensuring responsiveness to the evolution requests, corrective maintenance requests, restoration of service and in compliance with defined SLAs:

• Assess the risks that may arise during your work and on the scope of responsibility.
• Guarantee the objectives and the deadlines of deliveries by guaranteeing the respect of the SLAs and its regression testing within the pre‑determined test coverage ratio.
• Identify and request essential resources.
• Develop the functional or technical macro‑solution (depending on its field) by seeking, if necessary, the necessary resources and expertise.
• Validate the solution, the functional or technical hypotheses (depending on its field).
• Guarantee the updating of deliverables specific to the operation of the RUN according to norms and standards.

Be an actor in the rise of his skills (functional and technical) on your perimeter (new project, extension perimeter, etc.):

• Manage or participate in meetings and committees related to its scope of intervention.

Contribute to communication around his profession:

• You guarantee communication to the various stakeholders at the frequency defined with customers (business lines and manager).
• Organize documentation/knowledge base of the solutions within his scope.
• Keep it updated with the most FAQ from our clients and Bug fixing information.
• Prepare technical documentation.
• Continuous improvement approach, reducing the incidents.
• Challenge the team and share ideas.

Qualifications

Mandatory:

• University graduation on IT related field.
• At least 3+ years of experience in similar position.
• Purchasing and management control experience.
• Experienced in Application production run support, acting as Technical Leader.
• Accounting scope knowledge would be a plus.
• Excellent interpersonal and communication skills to establish and maintain collaborative work relationships at all levels, namely:
• Meetings managements.
• publicly present, explain and learn business matters.
• Produce and follow up meeting’s outcomes and inputs (meeting minutes, requests, business analysis, etc.).
• Incident management.
• Tools: Service Now, Jira Lanta, Oracle with PL SQL knowledge (advanced level), PowerBI knowledge will be a plus.

Optional:

• Previous background as a Technical Leader on software development.
• Knowledge of Purchasing Software, e.g., Ivalua.
• Experience with Oracle DB.
• Experience with test tools and frameworks.