Application Manager ServiceNow (m/f/d)

Nordex Mediterranean region; Porto; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Flexible Working Hours

Remote-friendly policy

Home office equipment

Nordex Cuida+

Training & Learning

Team building

Job summary

Nordex is seeking a ServiceNow Platform Specialist in Porto to own and continually improve our ServiceNow environment, aligning IT and business needs across ITSM, ITOM, and CSM. You will manage backlogs, analyze requirements for new workflows, and steer releases and changes with internal teams and external partners.

We offer a hybrid work model in a modern office near public transport, with a remote-friendly policy, flexible hours, and a rich benefits package including health insurance and

Qualifications

• University degree in Computer Sciences, Mathematics, Business Administration, or other equivalent education.
• At least 3–5 years of relevant experience with ServiceNow, ideally covering ITSM, ITOM and CSM.
• Good understanding of integrations, ServiceNow architecture, release management, and platform governance.
• You understand how business needs translate into ServiceNow solutions and can balance stability, user needs, and continuous improvements.
• You enjoy taking ownership, driving topics forward and making sure things get delivered.
• Knowledge of support processes (ITIL).
• You're proactive and equally comfortable discussing technical topics with experts and business requirements with key stakeholders.
• Good English skills; comfortable leading meetings with international colleagues.

Responsibilities

• Ownership and continuous improvement of our ServiceNow platform (supporting business and IT processes).
• Backlog management and requirements analysis for new ServiceNow workflows, project preparation & implementation.
• Steering of ServiceNow related projects as well as Change & Release Management.
• Monitoring, troubleshooting and enhancement of integrations to other IT services, e.g. SAP.
• 2nd Level support of the platform and coordination of external support and development teams.
• Maintaining a close relationship with our business key users and stakeholders.
• Development of user training concepts and documentation.
• Continuous knowledge improvement of ServiceNow related technology, standards, and best practices.

Skills

ServiceNow ITSM

ServiceNow ITOM

ServiceNow CSM

Platform governance

Release management

Integrations

Stakeholder communication

English proficiency

Education

University degree in Computer Sciences/Math/Business

Tools

SAP

Job description

• Sustainable impact: contribute to a greener future;
• Global Growth: Join an industry with growing global presence;
• Career Development: Benefit from a dynamic industry that fosters professional growth an skill development.
• Pioneering Spirit: Experience the satisfaction of being part of a pioneering movement towards a more sustainable energy;

WHY YOU SHOULD WORK WITH US?

• Sustainable impact: contribute to a greener future;
• Global Growth: Join an industry with growing global presence;
• Career Development: Benefit from a dynamic industry that fosters professional growth an skill development.
• Pioneering Spirit: Experience the satisfaction of being part of a pioneering movement towards a more sustainable energy;

YOUR TASKS

• Ownership and continuous improvement of our ServiceNow platform (supporting business and IT processes)
• Backlog management and requirements analysis for new ServiceNow workflows, project preparation & implementation
• Steering of ServiceNow related projects as well as Change & Release Management
• Monitoring, troubleshooting and enhancement of integrations to other IT services, e.g. SAP
• 2nd Level support of the platform and coordination of external support and development teams
• Maintaining a close relationship with our business key users and stakeholders
• Development of user training concepts and documentation
• Continuous knowledge improvement of ServiceNow related technology, standards, and best practices;

YOUR PROFILE

• University degree in Computer Sciences, Mathematics, Business Administration, or other equivalent education.
• At least 3-5 years of relevant experience with ServiceNow, ideally covering ITSM, ITOM and CSM.
• Good understanding of integrations, ServiceNow architecture, release management, and platform governance.
• You understand how business needs translate into ServiceNow solutions and can balance stability, user needs, and continuous improvements.
• You enjoy taking ownership, driving topics forward and making sure things get delivered.
• Knowledge of support processes (ITIL).
• You're proactive and equally comfortable discussing technical topics with experts and business requirements with key.
• Good English skills. We're not expecting Shakespeare, but you should feel comfortable leading meetings, challenge ideas and collaborating with international colleagues.

Nice To Have

• Experience managing applications, releases, and stakeholders in a global enterprise environment.
• CMDB/CSDM, OTSM, HSE awareness.
• Agile/Scrum/Kanban knowledge.

What We Offer

• Central location, near public transportation (3 min to metro Via Rápida-Viso);
• You can lunch in the office, we have a very prepared "Grid Lounge".
• Our office is equiped with ergonomic work stations (yes, we have standing desk´s);
• We have a remote friendly system. And... we have Flexible Working Time Policy;
• We offer you all the equipment to work from home (monitor´s, dockingstation, headphones, mouse and keyboard).
• Health Insurance;
• Nordex Cuida +: Enjoy six free appointments per year in psychology, nutrition, social support, finance, and legal advice.
• Mardi gras, Christmas Eve and New Year’s Eve are holidays to us;
• Training & Learning Program (internal and external trainnings sessions);
• Performance evaluation Program every year!
• Team building events;

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.