ServiceNow Developer

Hexa Group; Porto; Hybrid; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Training opportunities

Private health insurance

Mental health support

Flexible work

Leadership presence

Upskilling opportunities

Job summary

Hexa Group in Porto is seeking a ServiceNow Developer to join an international technology environment in the banking sector, operating in a hybrid model in Porto. You will develop new ServiceNow functionalities, maintain and optimize instances, and support ITSM processes across international teams.

The role requires 3 to 6 years in software development or ITSM tools, English and French language skills, and a collaborative, problem-solving approach.

Qualifications

• 3 to 6 years of professional experience in software development, IT service management tools or related technical environments.
• Professional working proficiency in English.
• Working proficiency in French.
• Good understanding of service management concepts and the ability to work in complex international environments.
• Responsible, collaborative and solution-oriented approach to delivery, support and continuous improvement.
• Willingness to deepen ServiceNow expertise through planned tool-specific training.

Responsibilities

• Develop new ServiceNow functionalities for specific business and IT needs.
• Maintain and optimize ServiceNow instances, configurations and platform settings.
• Support the operational condition of ServiceNow environments across international users and technical teams.
• Contribute to ITSM processes, including incident, problem, change and service catalog management.
• Support end-user portals, internal IT applications and business ticketing solutions.
• Collaborate with technical and functional stakeholders to analyze needs and deliver reliable ServiceNow solutions.

Skills

ServiceNow development

ITSM concepts

International collaboration

English proficiency

French proficiency

Tools

ServiceNow platform

Job description

We are looking for a ServiceNow Developer to join an international technology environment in the banking sector, working in a hybrid model in Porto. The role focuses on the development, maintenance and operational support of ServiceNow instances used across large-scale service management environments.

WHAT YOU WILL DO

• Develop new ServiceNow functionalities for specific business and IT needs.
• Maintain and optimize ServiceNow instances, configurations and platform settings.
• Support the operational condition of ServiceNow environments across international users and technical teams.
• Contribute to ITSM processes, including incident, problem, change and service catalog management.
• Support end-user portals, internal IT applications and business ticketing solutions.
• Collaborate with technical and functional stakeholders to analyze needs and deliver reliable ServiceNow solutions.

WHAT WE ARE LOOKING FOR

• 3 to 6 years of professional experience in software development, IT service management tools or related technical environments.
• Professional working proficiency in English.
• Working proficiency in French.
• Good understanding of service management concepts and the ability to work in complex international environments.
• Responsible, collaborative and solution-oriented approach to delivery, support and continuous improvement.
• Willingness to deepen ServiceNow expertise through planned tool-specific training.

NICE TO H"AVE

• Previous experience with ServiceNow configuration or development.
• Experience supporting large-scale service management platforms.
• Knowledge of user portals or business-facing ticketing applications.

WHAT WE OFFER

• Continuous training and structured learning opportunities to support long-term professional growth.
• Private health insurance from day one, with no waiting periods and optional family extension.
• Confidential and free mental health support through dedicated psychological support resources.
• Flexibility whenever the role and project context allow it.
• Community moments, shared milestones and close leadership presence.
• Upskilling opportunities in quality management, information security, AI governance or cybersecurity best practices.

EQUAL OPPORTUNITY

Hexa promotes equal opportunity and inclusive recruitment, aligned with the principles of the Portuguese Diversity Charter. We welcome different backgrounds, perspectives and experiences, and we are committed to a fair and respectful selection process.

HEXA LIFE

At Hexa, every professional is a Builder. We work with honesty, mutual support and agility, building projects, solutions and professional relationships with responsibility, transparency and a shared focus on impact.