Spanish CX Specialist – Lisbon (Welcome Bonus)

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Welcome bonus

Meal allowance

Transport support

Onsite office

Job summary

Cross Border Talents in Lisbon is seeking a Spanish Customer Experience Specialist to join our dynamic team. You thrive on helping people, adapt quickly to change, and excel in a fast-paced environment.

You will deliver outstanding support across channels and play a key role in enhancing the customer journey while following internal policies. This onsite role offers growth and a competitive package.

Qualifications

• Fluent in Spanish at C2 level.
• EU citizenship or Portuguese residency.
• 0–1 year of customer support experience.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Responsibilities

• Deliver outstanding support across phone, chat, email, and social media.
• Assist customers with account setup, verification, logins, financial transactions, and technical issues.
• Act as a trusted advisor, ensuring every interaction is positive and professional.
• Respond to customer inquiries promptly and with care.
• Build strong customer relationships through clear and effective communication.
• Maintain service quality while following internal policies.
• Share ideas to improve processes and enhance the customer experience.

Skills

Spanish (C2)

Customer support experience

Communication skills

Job description

Cross Border Talents in Lisbon is seeking a Spanish Customer Experience Specialist to join our dynamic team. You thrive on helping people, adapt quickly to change, and excel in a fast-paced environment.

You will deliver outstanding support across channels and play a key role in enhancing the customer journey while following internal policies. This onsite role offers growth and a competitive package.