Airline Legal Support Advisor - English (Lisbon On-Site)

Concentrix; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Full paid training

Career development programs

Central location in Lisbon

Bring-a-friend referral bonus

Job summary

Concentrix in Lisbon, Portugal, is seeking a Legal Support Advisor (English-speaking) to ensure performance goals and client expectations are met on-site. The role focuses on handling legal claims, maintaining high-quality customer journeys, and collaborating with diverse teams.

Applicants should have a high level of English (B2) and strong communication skills; prior customer service or travel/t tourism experience is a plus.

Qualifications

• English level required (B2)
• Excellent communication skills
• Experience in Customer Service or tourism/travel is a plus
• Proactive, self-motivated, team player

Responsibilities

• Verify if transport operators are treating all passengers by their rights.
• Understand the customer's situation and proceed with treatment and follow-up of their legal claims.
• Manage legal claims with lawyers, legal officers, and national enforcement bodies to assess the customer’s claim foundations.

Skills

High English (B2)

Communication skills

Customer service experience

Job description

Concentrix in Lisbon, Portugal, is seeking a Legal Support Advisor (English-speaking) to ensure performance goals and client expectations are met on-site. The role focuses on handling legal claims, maintaining high-quality customer journeys, and collaborating with diverse teams.

Applicants should have a high level of English (B2) and strong communication skills; prior customer service or travel/t tourism experience is a plus.