Customer Resolution Advisor(Italian-speaking) - Airline Company

Enigma Corporation; Lisboa; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Full-time contract

Central location in Lisbon

Training provided

Career development programs

Job summary

Concentrix in Lisbon, Portugal is seeking a Customer Resolution Advisor to ensure performance goals are met across all operations and to fulfill client expectations with quality, efficiency and an improved customer journey. This on-site role offers a central Lisbon location and full training to help you succeed.

You will verify passenger rights, understand each customer’s situation, and manage legal claims with lawyers and enforcement bodies, while collaborating with teammates to deliver

Qualifications

• Italian level C1 and English level B2 required.
• Excellent communication skills.
• Previous experience in Customer Service or tourism/travel is a plus.
• Proactive, self-motivated and a good team player.

Responsibilities

• Verify transport operators' rights for passengers.
• Understand the customer's situation and process claims.
• Manage legal claims with lawyers and enforcement bodies and assess foundations.

Skills

Italian (C1)

English (B2)

Communication skills

Customer Service

Team player

Job description

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Resolution Advisor in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As a Customer Resolution Advisor, you will:

• Verify if transport operators are treating all passengers by their rights.
• Understand the customer's unique situation and proceed with treatment and follow-up of their legal claims.
• Manage legal claims with different actors including lawyers, legal officers, and national enforcement bodies to properly assess the customer’s claiming foundations.

Your Qualifications

Concentrix is a great match if you:

• Have a high level of Italian (C1) and a good level of English (B2)
• Have excellent communication skills
• Have previous experience in Customer Service or as a tourism/travel representative is a plus
• Are proactive, self-motivated, and a great team player

What’s In It For You

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and or client's needs)
• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.