AI-Savvy Ad Platform Support Specialist (Lisbon)

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 26 000; Tempo integral

Resumo da oferta

Cross Border Talents is hiring an Advertising Platform Customer Support Representative in Lisbon, Portugal. The role requires handling inquiries via phone, email and chat, assisting users with ad accounts, payments, access, and platform functionality.

You will troubleshoot issues related to ad creation, delivery, billing, and account performance, while guiding customers through platform features and processes. A strong emphasis is placed on first-contact resolution and high customer satisfaction.

Qualificações

• Experience in customer support for online advertising platforms.
• Interest or experience in AI is a plus.
• Excellent communication in English.

Responsabilidades

• Provide customer support for ad accounts, payments, access, and platform features.
• Troubleshoot ad creation, delivery, billing, and performance issues.
• Assist users with policies and platform guidelines.

Conhecimentos

Customer support

AI interest

English language

Descrição da oferta de emprego

Cross Border Talents is hiring an Advertising Platform Customer Support Representative in Lisbon, Portugal. The role requires handling inquiries via phone, email and chat, assisting users with ad accounts, payments, access, and platform functionality.

You will troubleshoot issues related to ad creation, delivery, billing, and account performance, while guiding customers through platform features and processes. A strong emphasis is placed on first-contact resolution and high customer satisfaction.