AI-Driven Ads Support Specialist (Lisbon)

Innopath Consulting Lda; Lisboa; Presencial; EUR 24 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Productivity bonus

Holiday allowance

Meal allowance

Private health insurance

On-site in Lisbon

International environment

Comprehensive training

Career development

Resumo da oferta

Innopath Consulting Lda in Lisbon is seeking an English-speaking Ads Support Expert to assist users of an advertising platform connected to AI and digital advertising. You will handle inquiries via email, chat and phone, guiding customers through ads, ad accounts, payments, access, and platform features.

The role is on-site in Lisbon with a comprehensive training program, international team exposure, and opportunities for long-term career development within the company.

Qualificações

• Fluent English proficiency is required.
• Excellent written and verbal communication skills.
• Strong problem-solving and troubleshooting abilities.
• Customer-focused and solution-oriented mindset.
• Ability to work in a fast-paced, dynamic environment.

Responsabilidades

• Provide professional customer support via email, chat, and phone.
• Investigate and resolve issues related to advertisements and advertising accounts.
• Assist users with payment-related enquiries and billing concerns.
• Support users with account access or platform functionality issues.
• Explain advertising policies, account requirements, and platform guidelines.
• Troubleshoot issues affecting ad creation, publication, delivery, and performance.
• Guide users through platform features and processes.
• Escalate complex cases to specialized teams when necessary.
• Ensure cases are properly documented and followed up.
• Maintain high-quality service and customer satisfaction standards.

Conhecimentos

Fluent English

Clear communication

Problem solving

Customer-focused

Team player

Descrição da oferta de emprego

Innopath Consulting Lda in Lisbon is seeking an English-speaking Ads Support Expert to assist users of an advertising platform connected to AI and digital advertising. You will handle inquiries via email, chat and phone, guiding customers through ads, ad accounts, payments, access, and platform features.

The role is on-site in Lisbon with a comprehensive training program, international team exposure, and opportunities for long-term career development within the company.