AI-Powered Email CX Specialist (Backoffice)

Smartbox Group; Lisboa; Presencial; EUR 30 000 - 38 000; Tempo integral

Resumo da oferta

Smartbox Group is seeking a Backoffice Customer Experience Specialist to bridge empathy and technology in handling international email inquiries. You will translate and draft clear responses for B2C customers and B2B partners across European regions, using AI tools and CRM software.

This role focuses on accurate translation, fast response times, and maintaining precise CRM records while ensuring high-quality customer experiences in a fast-paced, multicultural environment at our Carcavelos office.

Qualificações

• Proficient in Portuguese and English for written communication.
• Strong written and analytical skills with attention to detail.
• Comfort with AI translation tools and CRM software.

Responsabilidades

• Use translation tools to interpret inquiries and draft responses in multiple languages.
• Manage customer and partner emails/tickets with fast, high-quality replies.
• Assist users with orders, exchanges, and self-service solutions.
• Monitor translation quality and adjust tone for clarity and consistency.
• Maintain CRM logs (Salesforce) and support KPI achievement.

Conhecimentos

Portuguese

English

Written communication

Analytical thinking

Ferramentas

Salesforce CRM

AI tools (ChatGPT/DeepL)

Email management tools

Descrição da oferta de emprego

Smartbox Group is seeking a Backoffice Customer Experience Specialist to bridge empathy and technology in handling international email inquiries. You will translate and draft clear responses for B2C customers and B2B partners across European regions, using AI tools and CRM software.

This role focuses on accurate translation, fast response times, and maintaining precise CRM records while ensuring high-quality customer experiences in a fast-paced, multicultural environment at our Carcavelos office.