Multilingual Email CX Specialist – AI-Powered Support

Smartbox Group; Carcavelos; Presencial; EUR 28 000 - 34 000; Tempo integral

Resumo da oferta

Smartbox Group in Portugal's Carcavelos office is hiring a Backoffice Customer Experience Specialist to bridge human empathy with smart technology. You will handle written email inquiries to deliver clear, accurate solutions to B2C customers and B2B partners across Europe, using translation and assistance tools.

You'll draft natural responses in multiple languages, manage email tickets, and help partners with orders and exchanges while ensuring fast, high-quality support.

Qualificações

• Strong written English and Portuguese language communication.
• Experience with CRM software (Salesforce) and translation tools.

Responsabilidades

• Interpret incoming emails in foreign languages and draft natural responses.
• Manage email/ticket inquiries for customers and partners with fast responses.
• Assist partners with orders, exchanges, and self-service solutions.
• Monitor translation quality and adapt responses to proper tone.
• Maintain CRM logs (Salesforce) and collaborate to meet KPIs.

Conhecimentos

Portuguese language

English language

CRM Salesforce

Attention to detail

Written communication

Ferramentas

ChatGPT

DeepL

Enterprise translation platforms

Descrição da oferta de emprego

Smartbox Group in Portugal's Carcavelos office is hiring a Backoffice Customer Experience Specialist to bridge human empathy with smart technology. You will handle written email inquiries to deliver clear, accurate solutions to B2C customers and B2B partners across Europe, using translation and assistance tools.

You'll draft natural responses in multiple languages, manage email tickets, and help partners with orders and exchanges while ensuring fast, high-quality support.