AI Customer Operations Specialist

Cross Border Talents; Lisboa; Presencial; EUR 14 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Dental insurance

Meal allowance via prepaid card

Resumo da oferta

Cross Border Talents in Lisbon, Portugal, is seeking an Operations Customer Expert to deliver professional support to individual and business customers in a fast-paced AI environment.

The role requires fluent English and hands-on experience in tech support, with 24/7 project coverage and rotating shifts. Training leads to an uncertain-term contract and potential permanent placement, complemented by private health and dental insurance after signing.

Qualificações

• English language proficiency required (Fluent).
• Experience in tech support or a similar role.

Responsabilidades

• Provide customer support across multiple channels, troubleshooting and resolving issues efficiently.
• Assist customers with billing, invoicing, and account-related matters.
• Troubleshoot account access and technical issues.
• Guide, support, and train customers on the use of the company's products.
• Deliver timely, accurate, and customer-focused responses.
• Maintain high service quality and meet customer satisfaction and quality targets.

Conhecimentos

English (Fluent)

Tech support experience

Descrição da oferta de emprego

Cross Border Talents in Lisbon, Portugal, is seeking an Operations Customer Expert to deliver professional support to individual and business customers in a fast-paced AI environment.

The role requires fluent English and hands-on experience in tech support, with 24/7 project coverage and rotating shifts. Training leads to an uncertain-term contract and potential permanent placement, complemented by private health and dental insurance after signing.