AI-Powered Ads Support Specialist (24/7)

Cross Border Talents; Oeiras; In loco; EUR 20.000 - 32.000; Tempo pieno

Descrizione del lavoro

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to deliver premier support to advertisers via email, chat, and phone. You will troubleshoot platform issues, guide clients on best practices, and help maintain high CSAT in a 24/7 rotating shift.

The role emphasizes strong English communication, problem-solving, and adaptability to evolving AI and digital advertising trends.

Competenze

• Full professional fluency in English (written and verbal).
• Strong analytical problem-solving for troubleshooting technical workflows.
• Excellent communication suited for high-volume, multi-channel support.
• Flexibility to work in a 24/7 rotating shift model.
• Interest in AI applications and digital advertising trends.

Mansioni

• Omnichannel customer support via email, chat, and phone for ad account management, billing, campaign delivery, and platform features.
• Technical troubleshooting and analysis of issues affecting ad creation, delivery, policies, and access.
• Educate clients on platform policies and self-serve tools to prevent recurring issues.
• Case management and escalations with documented, high-quality resolution.
• Maintain QA and CSAT benchmarks through consistent performance.

Conoscenze

English fluency

Analytical thinking

Communication

Adaptability

AI/digital ads familiarity

Descrizione del lavoro

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to deliver premier support to advertisers via email, chat, and phone. You will troubleshoot platform issues, guide clients on best practices, and help maintain high CSAT in a 24/7 rotating shift.

The role emphasizes strong English communication, problem-solving, and adaptability to evolving AI and digital advertising trends.