AI Ads Support Pro - 24/7 Helpdesk (Lisbon)

Cross Border Talents; Cascais; On-site; EUR 21,000 - 27,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to deliver frontline support for advertisers on a leading global AI platform. You will troubleshoot ad creation, delivery, payments, and account access across email, chat and phone, providing timely resolutions and high-quality service.

The role requires fluent English (written and spoken) and the ability to work in a fast-paced, 24/7 rotating shift environment with comprehensive training on our tools and policies.

Qualifications

• Fluent English required.
• Strong troubleshooting and problem-solving skills.
• Ability to work 24/7 rotating shifts.

Responsibilities

• Provide reactive support to users via email, chat, and phone for ads, accounts, payments, and access.
• Identify and troubleshoot issues affecting ad creation, delivery, or billing.
• Explain advertising policies and platform guidelines to help users navigate tools.
• Escalate complex technical issues to specialized teams with proper documentation.
• Maintain high first-contact resolution and meet quality standards.

Skills

Troubleshooting

Analytical thinking

Customer communication

24/7 shifts

Job description

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to deliver frontline support for advertisers on a leading global AI platform. You will troubleshoot ad creation, delivery, payments, and account access across email, chat and phone, providing timely resolutions and high-quality service.

The role requires fluent English (written and spoken) and the ability to work in a fast-paced, 24/7 rotating shift environment with comprehensive training on our tools and policies.