AI Ads Support Specialist (24/7 Shifts)

Cross Border Talents; Estoril; Vor Ort; EUR 17.000 - 26.000; Vollzeit

Benefits dieser Stelle

Comprehensive training program

Zusammenfassung

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to assist users with advertising on a leading global AI platform. You will deliver top-tier support across email, chat, and phone, focusing on troubleshooting and issue resolution.

The role includes handling account issues, guiding users through policies, and escalating complex cases to specialists with thorough documentation. The training program is comprehensive, and shifts are 40 hours per week with 8-hour blocks.

Qualifikationen

• Provide reactive support to users via email, chat, and phone.
• Identify and troubleshoot technical issues affecting ads.
• Explain policies and guidelines to help users navigate tools.
• Escalate complex issues with proper documentation.
• Aim for high first-contact resolution.

Aufgaben

• Offer reactive support for ads, accounts, payments, and platform functionality via multiple channels.
• Troubleshoot technical issues affecting ad creation, delivery, or billing.
• Educate users on policies and platform guidelines.
• Manage cases and escalate to specialists with proper notes.
• Maintain high-quality service and user satisfaction.

Kenntnisse

Customer support

Troubleshooting

Communication

English fluency

Analytical skills

Jobbeschreibung

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to assist users with advertising on a leading global AI platform. You will deliver top-tier support across email, chat, and phone, focusing on troubleshooting and issue resolution.

The role includes handling account issues, guiding users through policies, and escalating complex cases to specialists with thorough documentation. The training program is comprehensive, and shifts are 40 hours per week with 8-hour blocks.