AI-Powered Ads Support Specialist

Cross Border Talents

Almada

Presencial

EUR 24.000 - 42.000

Jornada completa

hace 46 horas

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Descripción de la vacante

Cross Border Talents in Lisbon is seeking a high-performing Ads Support Specialist to join our dedicated team. You will deliver premier support to advertisers across email, chat, and phone, resolving platform and technical inquiries while ensuring a smooth advertiser experience.

The role demands strong English proficiency, analytical problem-solving, and a customer-centric mindset. You will work in a 24/7 rotating shift, follow QA and CSAT benchmarks, and collaborate with product teams to

Formación

Fluent in English with excellent written and verbal communication.
Demonstrated ability to troubleshoot complex technical workflows and diagnose issues.
Strong customer empathy and multi-channel communication experience (email, chat, phone).
Willingness to work a 24/7 rotating shift schedule with advance notices.

Responsabilidades

Omnichannel customer support via email, chat, and phone for ad account management, billing, and platform features.
Technical troubleshooting and analysis of issues affecting ad creation, delivery, policies, and account access.
Educate advertisers on platform policies, optimizations, and self-serve tools to prevent recurring problems.
Case management and escalation of high-tier technical challenges to product teams with high first-contact resolution.
Maintain QA and CSAT benchmarks in daily operations.