AI Ads Support Specialist - 24/7 Global Platform Expert

Cross Border Talents; Castelo; On-site; EUR 30,000 - 42,000; Full time

Job summary

Cross Border Talents in Lisbon is looking for a high-performing Ads Support Specialist to deliver premier support to advertisers across email, chat and phone. You will resolve platform and billing inquiries and ensure a seamless advertiser experience.

The role emphasizes troubleshooting, client education, case management, and escalation to product teams, with a 40-hour week in a fast-paced AI-driven advertising environment.

Qualifications

• Full professional fluency in English (written and verbal).
• Ability to troubleshoot technical workflows and diagnose complex issues.
• Strong empathetic communication for high-volume, multi-channel support.
• Flexibility to work within a 24/7 rotating shift model.
• Interest in AI applications and digital advertising trends.

Responsibilities

• Provide omnichannel support via email, chat, and phone for ad accounts and billing.
• Investigate and resolve technical issues affecting ad creation and delivery.
• Educate advertisers on policies, optimizations, and self-serve tools.
• Document cases and escalate high-tier issues to product teams.
• Meet QA and CSAT targets through consistent performance.

Skills

English fluency

Analytical problem-solving

Communication skills

Adaptability

Tech aptitude

Job description

Cross Border Talents in Lisbon is looking for a high-performing Ads Support Specialist to deliver premier support to advertisers across email, chat and phone. You will resolve platform and billing inquiries and ensure a seamless advertiser experience.

The role emphasizes troubleshooting, client education, case management, and escalation to product teams, with a 40-hour week in a fast-paced AI-driven advertising environment.