AI-Driven Ads Support Specialist

Cross Border Talents; Oeiras; On-site; EUR 26,000 - 38,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to deliver premier assistance to advertisers across email, chat, and phone. You will resolve platform and technical inquiries and ensure a seamless advertiser experience.

The role emphasizes operating in a fast-paced, 24/7 shift environment, collaborating with product teams to escalate complex issues, and maintaining high CSAT through accurate case management and proactive guidance.

Qualifications

• Full professional fluency in English (written and spoken).
• Ability to troubleshoot complex technical workflows.
• Strong communication for high-volume multi-channel support.
• Willingness to work in a 24/7 rotating shift (schedules released 10 days ahead).
• Interest in AI applications and digital advertising trends.

Responsibilities

• Provide omnichannel support via email, chat and phone for ad accounts, billing, and platform features.
• Troubleshoot and resolve technical issues affecting ad delivery, policies, and account access.
• Educate advertisers with clear guidance on platform policies and self-serve tools.
• Manage cases and escalate high-tier technical challenges to product teams.
• Maintain QA and CSAT targets through consistent performance.

Skills

English fluency

Analytical thinking

Communication skills

Adaptability

Tech aptitude

Job description

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to deliver premier assistance to advertisers across email, chat, and phone. You will resolve platform and technical inquiries and ensure a seamless advertiser experience.

The role emphasizes operating in a fast-paced, 24/7 shift environment, collaborating with product teams to escalate complex issues, and maintaining high CSAT through accurate case management and proactive guidance.