AI Platform Tech Support Specialist | English

Rec Mrc; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Resumo da oferta

Rec Mrc in Lisbon is seeking a Customer Support Specialist to join an international team supporting users of a cutting-edge AI platform. You’ll combine customer service with technical troubleshooting to help users get the most from our AI products.

The role requires a tech-savvy mindset, excellent communication skills, and the ability to handle multiple queries in a fast-paced environment. EU-work eligibility is required for Portugal, GDPR consent applies.

Qualificações

• Tech-savvy mindset and curiosity about new technologies.
• Interest in AI and emerging technologies is a strong plus.
• Excellent communication and problem-solving skills.
• Customer-focused attitude and ability to handle multiple queries efficiently.

Responsabilidades

• Provide professional and efficient support across multiple channels.
• Troubleshoot and resolve technical and account-related issues.
• Support customers with billing and invoicing queries.
• Assist with account access and login issues.
• Guide, support and train customers on how to use the platform and its products.
• Provide timely, accurate and useful responses.
• Deliver an exceptional customer experience while meeting quality and performance targets.

Conhecimentos

Tech Support

Troubleshooting

AI

Communication

Customer Focus

Multitasking

Descrição da oferta de emprego

Rec Mrc in Lisbon is seeking a Customer Support Specialist to join an international team supporting users of a cutting-edge AI platform. You’ll combine customer service with technical troubleshooting to help users get the most from our AI products.

The role requires a tech-savvy mindset, excellent communication skills, and the ability to handle multiple queries in a fast-paced environment. EU-work eligibility is required for Portugal, GDPR consent applies.