AI Platform Tech Support Specialist | English

Rec Mrc; Lisboa; On-site; EUR 18,000 - 28,000; Full time

Job summary

Rec Mrc in Lisbon is seeking a Customer Support Specialist to join an international team supporting users of a cutting-edge AI platform. You’ll combine customer service with technical troubleshooting to help users get the most from our AI products.

The role requires a tech-savvy mindset, excellent communication skills, and the ability to handle multiple queries in a fast-paced environment. EU-work eligibility is required for Portugal, GDPR consent applies.

Qualifications

• Tech-savvy mindset and curiosity about new technologies.
• Interest in AI and emerging technologies is a strong plus.
• Excellent communication and problem-solving skills.
• Customer-focused attitude and ability to handle multiple queries efficiently.

Responsibilities

• Provide professional and efficient support across multiple channels.
• Troubleshoot and resolve technical and account-related issues.
• Support customers with billing and invoicing queries.
• Assist with account access and login issues.
• Guide, support and train customers on how to use the platform and its products.
• Provide timely, accurate and useful responses.
• Deliver an exceptional customer experience while meeting quality and performance targets.

Skills

Tech Support

Troubleshooting

AI

Communication

Customer Focus

Multitasking

Job description

Rec Mrc in Lisbon is seeking a Customer Support Specialist to join an international team supporting users of a cutting-edge AI platform. You’ll combine customer service with technical troubleshooting to help users get the most from our AI products.

The role requires a tech-savvy mindset, excellent communication skills, and the ability to handle multiple queries in a fast-paced environment. EU-work eligibility is required for Portugal, GDPR consent applies.