AI Platform Support Specialist - 24/7 Lisbon (English)

Freelance Headhunters Collective; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Performance bonus

Utilities included

Travel expenses

Training & learning

Healthcare

Free meals

Social & cultural activities

Career opportunities

Job summary

Freelance Headhunters Collective in Lisbon is seeking a Customer Support Specialist to assist users of a global AI platform. You will handle billing questions, troubleshoot login issues, and guide users through AI product features.

The role requires strong communication and a customer-first mindset, with a 24/7 rotating shift and on-site work in Lisbon. Join an international team, enjoy training opportunities, healthcare access, and travel support to your home country.

Qualifications

• Fluent English written and spoken.
• Strong communication and problem-solving skills.
• Customer-oriented and solution-focused mindset.
• Comfortable working with technology and digital platforms.

Responsibilities

• Supporting customers with billing and invoicing questions
• Troubleshooting account access and login issues
• Guiding users on how to use AI products and features
• Providing support via email, chat and telephone
• Resolving issues quickly and professionally
• Delivering an exceptional customer experience
• Working towards quality and performance targets

Job description

Freelance Headhunters Collective in Lisbon is seeking a Customer Support Specialist to assist users of a global AI platform. You will handle billing questions, troubleshoot login issues, and guide users through AI product features.

The role requires strong communication and a customer-first mindset, with a 24/7 rotating shift and on-site work in Lisbon. Join an international team, enjoy training opportunities, healthcare access, and travel support to your home country.