AI Platform Support Specialist — Lisbon (On-site, English)

FH Collective Academy; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Health & dental insurance

Meal support

Travel expenses to home country

Local language classes

Training and continuous learning

Free meals

Job summary

FH Collective Academy in Lisbon, Portugal is seeking a Customer Support Specialist to assist users of our AI platform, guiding them through features and resolving issues.

The role involves handling billing queries, login problems, and providing multi-channel support (email, chat, telephone) in a fast-paced environment. It is an on-site position with rotating shifts; relocation support is available for international candidates.

Qualifications

• Fluent English (written and spoken)
• Excellent communication and problem-solving skills
• Customer-focused and solution-oriented mindset
• Comfortable working with technology and digital platforms
• Previous customer service experience is a plus
• Willingness to work in a 24/7 rotating shift environment
• 8 hours per day, 5 days per week, with rotating shifts
• Willingness to work on-site in Lisbon

Responsibilities

• Supporting customers with billing and invoicing queries
• Troubleshooting account access and login issues
• Guiding users on how to use AI products and features
• Providing support via email, chat, and telephone
• Resolving customer issues efficiently and professionally
• Delivering an exceptional customer experience
• Meeting quality and performance targets

Skills

Fluent English

Job description

FH Collective Academy in Lisbon, Portugal is seeking a Customer Support Specialist to assist users of our AI platform, guiding them through features and resolving issues.

The role involves handling billing queries, login problems, and providing multi-channel support (email, chat, telephone) in a fast-paced environment. It is an on-site position with rotating shifts; relocation support is available for international candidates.