Ai-Driven Service Delivery Lead - Collections (Hybrid)

Akselos SA; Almada; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Genpact Portugal is seeking a Service Delivery Leader for Customer Care - Collections to drive high-performing teams in a hybrid setup in Lisbon. You will lead operations, improve customer experience, and ensure SLAs across the portfolio, with a focus on data-driven decisions and collaboration with cross-functional teams in Caparica and Lisbon.

The role emphasizes mentoring staff and driving process improvements through AI-powered transformations, with English proficiency required.

Qualifications

• Experience leading service delivery in customer care or collections.
• Strong data-driven decision making and performance management.
• Ability to mentor teams and drive process improvements.

Responsibilities

• Lead operations across the portfolio in a hybrid setting.
• Improve customer experience and ensure SLA adherence.
• Collaborate with cross-functional teams and mentor staff.
• Drive AI-powered transformations in service delivery.

Skills

Leadership

Data-driven decisions

Cross-functional collaboration

Mentoring staff

Job description

Genpact Portugal, a Genpact company, seeks a Service Delivery Leader for Customer Care - Collections to drive high-performing teams in a hybrid setup in Lisbon. You will lead operations, improve customer experience, and ensure SLAs across the portfolio. The role emphasizes data-driven decisions, collaboration with cross-functional teams, mentoring staff, and driving process improvements with AI-powered transformations;
English proficiency is required.

Ai-Driven Service Delivery Lead - Collections (Hybrid) Caparica, Portuguese Republic, PT