Bilingual Collections & Customer Care Associate – Lisbon

Genpact Ltd.; Lisboa; Vor Ort; EUR 13.000 - 17.000; Vollzeit

Zusammenfassung

Genpact Ltd. in Lisbon is seeking an Associate - Customer Care - Collections to join our on-site team. You will investigate and resolve customer issues, ensuring fast, accurate service while upholding high standards of customer experience.

The role requires strong problem-solving, bilingual English-Portuguese communication, and familiarity with CRM systems. You will collaborate across departments to deliver timely solutions and build trust with customers.

Qualifikationen

• Graduate with strong problem-solving and communication skills.
• Experience in customer service and support roles.
• Able to multitask, prioritize, and manage time effectively.
• Fluent in English and Portuguese (B2+).

Aufgaben

• Provide customer support by investigating, troubleshooting and resolving issues.
• Utilize available resources to maintain high service standards.
• Listen empathetically to ensure customers feel valued.
• Accurately track issues and coordinate with upstream teams.
• Proactively seek opportunities to add value and educate customers.

Kenntnisse

Account Maintenance

Banking Capital Markets

Collections Analytics

Customer Experience

End-to End Management

Online Customer Support

Portuguese language

English language

Ausbildung

Any graduate degree

Tools

CRM systems

Jobbeschreibung

Genpact Ltd. in Lisbon is seeking an Associate - Customer Care - Collections to join our on-site team. You will investigate and resolve customer issues, ensuring fast, accurate service while upholding high standards of customer experience.

The role requires strong problem-solving, bilingual English-Portuguese communication, and familiarity with CRM systems. You will collaborate across departments to deliver timely solutions and build trust with customers.