AI-Driven Collections & Process Optimization Specialist

MetLife Portugal; Lisboa; On-site; EUR 23,000 - 32,000; Full time

Benefits offered by this job

Annual short-term incentive

Benefits

Job summary

MetLife Portugal is seeking a Collections and Receivables Specialist to manage a portfolio of customers with outstanding balances, improve collection performance, and strengthen internal controls. The role emphasizes digital solutions, AI, data analytics, and automation to boost productivity and efficiency.

You will collaborate with Finance, Sales, and Customer Service, develop reports in Power BI, and support audits and compliance while ensuring language requirements (native Portuguese and

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
• Experience in Collections.
• Knowledge of Power BI and Power Automate is an advantage.
• Knowledge of AI tools will be considered a differentiating factor.
• Advanced level of English and native Portuguese.

Responsibilities

• Manage a portfolio of customers with outstanding balances and follow up on collection actions.
• Produce performance, aging, and collection KPI reports.
• Collaborate with Finance, Sales, and Customer Service teams.
• Identify opportunities for process improvement and automation.
• Promote automation of collection processes through RPA and Power Automate.

Skills

English proficiency

Portuguese (native)

AI tools knowledge

Education

Bachelor's degree in Business Administration, Finance, Accounting, or related field

Tools

Power BI

Power Automate

Job description

MetLife Portugal is seeking a Collections and Receivables Specialist to manage a portfolio of customers with outstanding balances, improve collection performance, and strengthen internal controls. The role emphasizes digital solutions, AI, data analytics, and automation to boost productivity and efficiency.

You will collaborate with Finance, Sales, and Customer Service, develop reports in Power BI, and support audits and compliance while ensuring language requirements (native Portuguese and