Lisbon Onsite: Portuguese Customer Care Pro

BrightClaim; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Resumo da oferta

Genpact in Lisbon is seeking a detail-oriented Associate for Customer Care - Collections. The role focuses on investigating and resolving customer issues while maintaining high service standards.

You will communicate effectively across departments, operate in English and Portuguese, and work onsite in a fast-paced, growth-focused environment offering mentorship and learning opportunities.

Qualificações

• Graduate degree (good to have).
• Strong problem-solving and decision-making abilities.
• Experience in Customer Service/Support.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with CRM systems and practices.
• Great communication skills to operate globally across multiple departments and stakeholders.
• Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.
• Must be able to read, write and speak in English.
• Very good knowledge of English and Portuguese, min B2.

Responsabilidades

• Provide support for customers by investigating, troubleshooting and resolving customer issues.
• Use all available resources to ensure high standards are met and work is carried out efficiently.
• Be a trusted advisor, listen and empathize so the customer knows they are valued and their voices are heard.
• Take ownership and use critical thinking to find root causes and solve the issue on first contact.
• Log defects if first contact resolution isn't possible and seek opportunities to add value through education and proactive communication.
• Set a high bar for Customer Service Agents by leading by example.

Conhecimentos

Problem solving

Customer service

Multitasking

CRM

Communication

Adaptability

English

Portuguese

Formação académica

Bachelors - Business Administration

Bachelors - Communication

Bachelors - Hospitality Management

Bachelors - Information Technology

Bachelors - Marketing

Descrição da oferta de emprego

Genpact in Lisbon is seeking a detail-oriented Associate for Customer Care - Collections. The role focuses on investigating and resolving customer issues while maintaining high service standards.

You will communicate effectively across departments, operate in English and Portuguese, and work onsite in a fast-paced, growth-focused environment offering mentorship and learning opportunities.