Hybrid AI Service Delivery Lead – Collections
Genpact Portugal, Sociedade Unipessoal Lda
Destaca-te para esta função — cria um currículo personalizado e uma carta de apresentação em cerca de um minuto.
Resumo da oferta
Genpact Portugal, a Genpact company, seeks a Service Delivery Leader for Customer Care - Collections to drive high-performing teams in a hybrid setup in Lisbon. You will lead operations, improve customer experience, and ensure SLAs across the portfolio.
The role emphasizes data-driven decisions, collaboration with cross-functional teams, mentoring staff, and driving process improvements with AI-powered transformations; English proficiency is required.
Descrição da oferta de emprego
Genpact Portugal, a Genpact company, seeks a Service Delivery Leader for Customer Care - Collections to drive high-performing teams in a hybrid setup in Lisbon. You will lead operations, improve customer experience, and ensure SLAs across the portfolio.
The role emphasizes data-driven decisions, collaboration with cross-functional teams, mentoring staff, and driving process improvements with AI-powered transformations; English proficiency is required.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
