AI-Driven Collections Service Lead (Hybrid)

Akselos SA; Almada; Hybrid; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Genpact Portugal is seeking a Service Delivery Leader for Customer Care - Collections to drive high-performing teams in a hybrid setup in Lisbon. You will lead operations, improve customer experience, and ensure SLAs across the portfolio, with a focus on data-driven decisions and collaboration with cross-functional teams in Caparica and Lisbon.

The role emphasizes mentoring staff and driving process improvements through AI-powered transformations, with English proficiency required.

Qualifikationen

• Experience leading service delivery in customer care or collections.
• Strong data-driven decision making and performance management.
• Ability to mentor teams and drive process improvements.

Aufgaben

• Lead operations across the portfolio in a hybrid setting.
• Improve customer experience and ensure SLA adherence.
• Collaborate with cross-functional teams and mentor staff.
• Drive AI-powered transformations in service delivery.

Kenntnisse

Leadership

Data-driven decisions

Cross-functional collaboration

Mentoring staff

Jobbeschreibung

Genpact Portugal is seeking a Service Delivery Leader for Customer Care - Collections to drive high-performing teams in a hybrid setup in Lisbon. You will lead operations, improve customer experience, and ensure SLAs across the portfolio, with a focus on data-driven decisions and collaboration with cross-functional teams in Caparica and Lisbon.

The role emphasizes mentoring staff and driving process improvements through AI-powered transformations, with English proficiency required.