Hybrid Ai Service Delivery Leader – Collections

Genpact Portugal, Sociedade Unipessoal Lda; Lisboa; On-site; EUR 60,000 - 90,000; Full time

Job summary

Genpact Portugal, a Genpact company, seeks a Service Delivery Leader for Customer Care - Collections to drive high-performing teams in a hybrid setup in Lisbon. You will lead operations, improve customer experience, and ensure SLAs across the portfolio.

The role emphasizes data-driven decisions, collaboration with cross-functional teams, mentoring staff, and driving process improvements with AI-powered transformations; English proficiency is required.

Job description

Genpact Portugal, a part of Genpact, seeks a Service Delivery Leader for Customer Care - Collections to drive high-performing teams in a hybrid setup. The role focuses on leading operations, improving customer experience, and achieving SLAs across the portfolio. You will work on data‐driven decisions, collaborate with cross‐functional teams, and mentor staff while pushing for process improvements and AI‐powered transformations. English required.

Hybrid Ai Service Delivery Leader – Collections • Lisbon, Portuguese Republic, PT