AI-Driven Customer Success Lead — Hybrid (Portugal)

A Inventa; Lisboa; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

A Inventa is seeking a Customer Success Manager for Portugal. You will own the delivery and renewal process for your book of business, ensuring value realization and strategic alignment with customer priorities.

The role emphasizes building strong executive relationships and leveraging AI-assisted tools for proactive account management. The position requires 3-4 years in Customer Success or SaaS, with excellent stakeholder communication and the ability to translate technical concepts into

Qualifications

• 3-4 years of experience in Customer Success or SaaS platform delivery.
• Strong consulting skills to drive business value conversations and influence senior stakeholders.
• Ability to translate technical concepts into business terms for diverse audiences.

Responsibilities

• Serve as the single point of accountability for delivery, customer experience, and renewals/expansion across your book of business.
• Build strong relationships with business and technical stakeholders, aligning value delivered with customer priorities.
• Use AI-driven tools to support meeting summaries, account health monitoring, and drafting success plans; escalate risks.
• Act as the primary contact during major incidents, coordinating with Sales, Engineering, and Product teams.

Skills

Customer Success

SaaS

Stakeholder management

Communication

Tools

Salesforce

Job description

A Inventa is seeking a Customer Success Manager for Portugal. You will own the delivery and renewal process for your book of business, ensuring value realization and strategic alignment with customer priorities.

The role emphasizes building strong executive relationships and leveraging AI-assisted tools for proactive account management. The position requires 3-4 years in Customer Success or SaaS, with excellent stakeholder communication and the ability to translate technical concepts into