Technical Customer Support – AI (English) - Lisbon

Cross Border Talents; Lisboa; In loco; EUR 18.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Performance bonus

Meal allowance

Private health insurance

On-site health clinic

Free gym access

Cafeteria perks

Language courses

Regular team events

Descrizione del lavoro

Cross Border Talents is seeking English-speaking AI Agents in Lisbon to assist users with AI tools and platform features. The role includes diagnosing issues, managing user accounts, and responding across chat and email channels.

You will document cases and escalate complex issues to the appropriate teams, delivering a high-quality, friendly support experience. Candidates should be fluent in English and passionate about technology and customer service, with EU citizenship or a valid EU work

Competenze

• Fluent written and spoken English.
• Passion for technology and customer service.
• EU citizenship or a valid EU work permit.

Mansioni

• Assist users with questions about AI tools and platform features
• Diagnose and resolve technical issues
• Handle account management requests, including access and settings
• Respond to customers through chat, email, and other channels
• Document cases and escalate complex issues to the right teams
• Share user feedback to help improve products and services
• Deliver a clear, friendly, high-quality support experience

Conoscenze

Fluent English

Descrizione del lavoro

We're looking for English-speaking AI Agents to support users with cutting-edge AI tools, troubleshoot platform issues, and help manage their accounts.

Overview

• Location: Lisbon, Portugal
• Schedule: Rotating shifts
• Start dates: November 2026

Your Tasks

• Assist users with questions about AI tools and platform features
• Diagnose and resolve technical issues
• Handle account management requests, including access and settings
• Respond to customers through chat, email, and other channels
• Document cases and escalated complex issues to the right teams
• Share user feedback to help improve products and services
• Deliver a clear, friendly, high-quality support experience

Advantages

• Attractive performance bonus
• Meal allowance
• Private health and dental insurance
• Free gym access and on-site health clinic
• Cafeteria perks
• Language courses
• Regular team events
• Dynamic, multicultural work environment

Requirements

• EU citizenship or a valid EU work permit
• Fluency in English, written and spoken
• Passion for technology and customer service

Ready for Your Next Step?

Build your career at the forefront of artificial intelligence.