AI Ads Support Specialist - 24/7 Shifts & Training

Cross Border Talents; Oeiras; On-site; EUR 38,000 - 46,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to help users manage their advertising experience on a leading global AI platform. You will provide top-tier support across email, chat, and phone, focusing on troubleshooting and customer satisfaction.

The role requires 24/7 rotating shifts, a comprehensive training program, and strong English communication. You will guide users through policy and platform guidelines, resolve issues efficiently, and escalate complex cases when

Qualifications

• Fluency in English (written and spoken).
• Strong troubleshooting and analytical problem-solving skills.
• Excellent communication and customer care capabilities across digital channels (Chat, Email, Phone).
• Ability to work in a fast-paced environment with 24/7 rotating shifts.
• Interest in artificial intelligence technologies and digital advertising platforms.

Responsibilities

• Provide reactive support to users by investigating and resolving inquiries regarding advertisements, ad accounts, payments, account access, and platform functionality via email, chat, and phone.
• Identify and troubleshoot technical issues affecting ad creation, publication, delivery, billing, or account performance, ensuring timely and accurate resolutions.
• Assist users in understanding advertising policies, account requirements, and platform guidelines, helping them navigate tools and resolve issues independently.
• Efficiently manage customer cases to achieve high first-contact resolution rates and elevate complex technical issues to specialized teams with proper documentation.
• Consistently meet quality standards and deliver high-quality service that exceeds user expectations.

Skills

Fluent English

Troubleshooting

Communication skills

Customer care

Job description

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to help users manage their advertising experience on a leading global AI platform. You will provide top-tier support across email, chat, and phone, focusing on troubleshooting and customer satisfaction.

The role requires 24/7 rotating shifts, a comprehensive training program, and strong English communication. You will guide users through policy and platform guidelines, resolve issues efficiently, and escalate complex cases when