AI Ads Support Specialist

Cross Border Talents; Almada; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

15-day onboarding

40-hour work week

Rotating 24/7 shifts

Job summary

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to deliver premium multi-channel support for advertisers on a global AI platform. You will handle account management, billing queries, and technical issues while guiding customers on platform policies.

Fluency in English is essential, as is the ability to work a 24/7 rotating shift. The onboarding program is comprehensive and designed to accelerate product knowledge and customer satisfaction.

Qualifications

• Fluency in English (written and spoken) is required.
• Ability to troubleshoot complex technical workflows and diagnose issues.
• Strong empathetic communication for high-volume multi-channel support.
• Willingness to work in a 24/7 rotating shift model with schedules released in advance.
• Interest in AI applications and digital advertising trends.

Responsibilities

• Omnichannel customer support via email, chat, and phone on ad accounts and billing.
• Troubleshoot and resolve technical issues affecting ad creation, delivery, and access.
• Educate advertisers on platform policies and self-serve tools.
• Document cases, escalate high-tier issues to product teams, maintain FCR targets.
• Meet QA and CSAT benchmarks through operational excellence.

Skills

English proficiency

Analytical problem-solving

Communication skills

Adaptability to shift work

Tech aptitude

Job description

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to deliver premium multi-channel support for advertisers on a global AI platform. You will handle account management, billing queries, and technical issues while guiding customers on platform policies.

Fluency in English is essential, as is the ability to work a 24/7 rotating shift. The onboarding program is comprehensive and designed to accelerate product knowledge and customer satisfaction.