AI Ads Support Specialist — 24/7 Lisbon & Global Support

Cross Border Talents; Costa da Caparica; On-site; EUR 30,000 - 45,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to deliver premier multi-channel support for advertisers, handling account management, billing, and campaign delivery.

You will troubleshoot platform issues, guide users on policies and self-serve tools, and help maintain high CSAT with a 24/7 rotating shift and structured onboarding. The role emphasizes strong communication and a client-centric approach.

Qualifications

• Fluent in English (written and spoken).
• Able to troubleshoot complex technical workflows and diagnose issues logically.
• Strong empathetic communication for high-volume multi-channel support.
• Willingness to work in a 24/7 rotating shift model with schedules announced 10 days ahead.
• Interest in AI applications and digital advertising trends.

Responsibilities

• Omnichannel customer support via email, chat, and phone for ad accounts, billing, and platform features.
• Technical troubleshooting of ad creation and delivery issues, policy guidance, and account access.
• Educate clients on platform policies and self-serve tools to reduce recurring issues.
• Manage cases and escalate high-tier technical challenges to product teams.
• Aim for high first-contact resolution and meet QA/CSAT benchmarks.

Skills

English fluency

Analytical

Communication skills

Adaptability

Tech aptitude

Job description

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to deliver premier multi-channel support for advertisers, handling account management, billing, and campaign delivery.

You will troubleshoot platform issues, guide users on policies and self-serve tools, and help maintain high CSAT with a 24/7 rotating shift and structured onboarding. The role emphasizes strong communication and a client-centric approach.