AI Ads Support Specialist – 24/7 Multichannel Help

Cross Border Talents; Cascais; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Paid 15-day training

40-hour work week

English-speaking environment

Job summary

Cross Border Talents in Lisbon seeks a high-performing Ads Support Specialist to deliver premier multi-channel support to advertisers, resolving platform and technical inquiries while ensuring a smooth user experience.

You will participate in a fully paid 15-day onboarding and work a 40-hour week with rotating shifts, engaging with AI-driven advertising solutions to optimize campaign performance.

Qualifications

• Full professional fluency in English (written and spoken).
• Experience in omnichannel customer support (Email/Chat/Phone).
• Ability to troubleshoot complex technical workflows logically.
• Willingness to work a 24/7 rotating shift schedule.

Responsibilities

• Omnichannel customer support via email, chat, and phone for ads-related issues.
• Technical troubleshooting of ad creation, delivery, and account access problems.
• Educate advertisers on policies, optimizations, and self-serve tools.
• Maintain high FCR and document/escalate complex technical challenges.
• Meet QA and CSAT targets through consistent operational excellence.

Job description

Cross Border Talents in Lisbon seeks a high-performing Ads Support Specialist to deliver premier multi-channel support to advertisers, resolving platform and technical inquiries while ensuring a smooth user experience.

You will participate in a fully paid 15-day onboarding and work a 40-hour week with rotating shifts, engaging with AI-driven advertising solutions to optimize campaign performance.