AI Ads Support Specialist — Elevate Advertiser Experience

Cross Border Talents

Mafra

In loco

EUR 30.000 - 45.000

Tempo pieno

2 giorni fa

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Descrizione del lavoro

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to join a global AI-driven advertising platform. You will deliver first-rate assistance across email, chat, and phone, helping advertisers manage accounts, billing, and feature usage.

You will investigate technical issues, educate clients on policies and best practices, and escalate complex problems to specialized teams. A customer-centric mindset and comfort with rotating shifts are essential.

Competenze

Full professional fluency in English (written and spoken).
Ability to troubleshoot complex technical workflows logically.
Strong empathetic communication for high-volume support.
Willingness to work a 24/7 rotating shift (schedules released in advance).
Interest in AI and digital advertising technologies.

Mansioni

Provide omnichannel support via email, chat, and phone on ad accounts, billing, and platform features.
Investigate and resolve technical issues affecting ad creation, delivery, and access.
Educate advertisers on platform policies and self-serve tools.
Document cases and escalate critical issues to product teams.
Maintain high QA and CSAT by following processes and metrics.