AI Ads Support Specialist — Lisbon

Cross Border Talents; Costa da Caparica; On-site; EUR 35,000 - 48,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to deliver high-quality, multi-channel support for advertisers, resolving account and billing issues, and ensuring smooth ad delivery. The role emphasizes technical troubleshooting and clear guidance on platform policies.

Applicants should be ready for a 24/7 rotating shift, with a strong focus on customer satisfaction and collaboration with product teams. Onboarding includes comprehensive training and hands-on scenarios.

Qualifications

• Full professional fluency in English (written and verbal).
• Analytical problem-solving abilities to diagnose multi-layered issues.
• Strong empathetic communication for high-volume channels (Email, Chat, Phone).
• Willingness to work a 24/7 rotating shift model (schedules released 10 days in advance).
• Interest in AI and digital advertising trends.

Responsibilities

• Omnichannel support via email, chat, and phone for ad accounts, billing, and features.
• Troubleshoot technical issues affecting ad creation and delivery.
• Educate advertisers on platform policies and self-serve tools.
• Document cases and escalate high-tier issues to product teams.
• Meet QA and CSAT benchmarks consistently.

Skills

English fluency

Analytical skills

Communication skills

Adaptability

Tech affinity

Job description

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to deliver high-quality, multi-channel support for advertisers, resolving account and billing issues, and ensuring smooth ad delivery. The role emphasizes technical troubleshooting and clear guidance on platform policies.

Applicants should be ready for a 24/7 rotating shift, with a strong focus on customer satisfaction and collaboration with product teams. Onboarding includes comprehensive training and hands-on scenarios.