AI Ad Support Specialist — Multichannel Help & Troubleshooting

Cross Border Talents; Seixal; In loco; EUR 20.000 - 32.000; Tempo pieno

Descrizione del lavoro

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to deliver premier support to advertisers across email, chat, and phone, ensuring smooth ad account management, billing, and campaign delivery.

You will troubleshoot technical issues, educate clients on policies and self-serve tools, document cases, and collaborate with product teams to raise high-tier challenges, while meeting QA and CSAT targets in a 24/7 rotating shift.

Competenze

• Full professional fluency in English (written and verbal).
• Ability to troubleshoot technical workflows and diagnose multi-layered account issues logically.
• Strong empathetic communication suited for high-volume, multi-channel support environments.
• Flexibility to work a 24/7 rotating shift model (schedules released 10 days in advance).
• Interest in artificial intelligence applications and digital advertising trends.

Mansioni

• Provide responsive, high-quality assistance via email, chat, and phone for ad accounts, billing, campaign delivery, and platform features.
• Investigate and resolve complex technical issues affecting ad creation, delivery performance, policy guidelines, and account access.
• Educate advertisers on platform policies, account optimizations, and self-serve tools.
• Document cases and escalate high-tier technical challenges to specialized product teams.
• Meet QA and CSAT benchmarks by delivering proactive, customer-centric support.

Conoscenze

English fluency

Analytical thinking

Communication skills

Adaptability

Tech aptitude

Descrizione del lavoro

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to deliver premier support to advertisers across email, chat, and phone, ensuring smooth ad account management, billing, and campaign delivery.

You will troubleshoot technical issues, educate clients on policies and self-serve tools, document cases, and collaborate with product teams to raise high-tier challenges, while meeting QA and CSAT targets in a 24/7 rotating shift.