AI Ad Support Specialist – Lisbon On-site Perks

AVEC; Lisboa; On-site; EUR 14,000 - 16,000; Full time

Benefits offered by this job

Private health and dental insurance

Meal allowance on prepaid card

22 days annual leave

Monthly holiday and Christmas bonuses

Job summary

AVEC in Lisbon, Portugal seeks an Ads Support Specialist for the English market. This on-site, full-time role focuses on assisting users with ads, accounts, payments, and platform navigation across email, chat, and phone.

You will explain policies, guide feature usage, and escalate complex cases while maintaining high customer satisfaction. Training is provided during a paid onboarding period, with competitive benefits.

Qualifications

• Strong English communication skills and ability to guide users via multiple channels.
• Experience in customer support or help desk is a plus.

Responsibilities

• Investigate and resolve issues related to ads, accounts, payments, access and platform functionality
• Explain advertising policies, account requirements and guidelines
• Troubleshoot technical problems affecting ad creation, delivery, billing or performance
• Guide users through platform features and processes
• Provide clear and accurate support via email, chat and phone
• Escalate complex cases when needed and ensure proper documentation
• Maintain high customer satisfaction and strong first-contact resolution

Skills

English fluency

Customer support

Job description

AVEC in Lisbon, Portugal seeks an Ads Support Specialist for the English market. This on-site, full-time role focuses on assisting users with ads, accounts, payments, and platform navigation across email, chat, and phone.

You will explain policies, guide feature usage, and escalate complex cases while maintaining high customer satisfaction. Training is provided during a paid onboarding period, with competitive benefits.