Ads Support Specialist - AI Ad Platform (Lisbon)

Ai Platform; Lisboa; On-site; EUR 25,000 - 36,000; Full time

Benefits offered by this job

Training program

Job summary

Ai Platform in Lisbon is seeking an Ads Support Specialist to assist users with advertising on our platform. You will handle inquiries across email, chat, and phone, troubleshoot issues, and guide users through policies and platform guidelines to ensure a positive experience.

The role emphasizes reactive support, rapid problem solving, and maintaining high customer satisfaction through structured case management and ongoing training opportunities.

Qualifications

• Proven troubleshooting and problem-solving skills.
• Excellent written and verbal communication across digital channels.
• Ability to work in a fast-paced, 24/7 rotating shifts environment.

Responsibilities

• Provide reactive support via email, chat, and phone for ads, accounts, payments, and platform functions.
• Identify and resolve technical issues affecting ad creation, delivery, and billing.
• Educate users on policies and guidelines to help them navigate tools independently.
• Manage cases to achieve high first-contact resolution and escalate complex issues to specialized teams.
• Maintain high-quality service and customer satisfaction.

Skills

Troubleshooting

Analytical thinking

Communication

Customer care

Job description

Ai Platform in Lisbon is seeking an Ads Support Specialist to assist users with advertising on our platform. You will handle inquiries across email, chat, and phone, troubleshoot issues, and guide users through policies and platform guidelines to ensure a positive experience.

The role emphasizes reactive support, rapid problem solving, and maintaining high customer satisfaction through structured case management and ongoing training opportunities.