AI Ads Support Specialist — Lisbon, 24/7

CB Talents; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Health & Dental Insurance

Permanent Contract possible

22 days annual leave

TP Tejo campus Lisbon

Job summary

Leading AI Company in Lisbon is seeking an Operations Customer Expert to support advertisers. You will help manage advertising experiences, troubleshoot platform issues, and ensure high-quality support across email, chat, and phone.

This full-time role offers a monthly gross package with base salary, bonuses, meal allowance, and holidays, plus a 12-month contract with potential permanent status after two years. Training is paid during a 15-day onboarding period.

Qualifications

• Investigate and resolve user issues regarding ad campaigns, accounts, payments, and platform functionality.
• Guide clients on advertising policies, guidelines, and technical setups.
• Troubleshoot ad delivery, creation, billing, and account performance issues.
• Deliver fast, empathetic customer service via email, chat, and phone.

Responsibilities

• Investigate and resolve user issues regarding ad campaigns, accounts, payments, and platform functionality.
• Guide clients on advertising policies, guidelines, and technical setups.
• Troubleshoot ad delivery, creation, billing, and account performance issues.
• Deliver fast, empathetic customer service via email, chat, and phone.

Skills

Customer support

Troubleshooting

Advertising policies

Cross-channel support

Job description

Leading AI Company in Lisbon is seeking an Operations Customer Expert to support advertisers. You will help manage advertising experiences, troubleshoot platform issues, and ensure high-quality support across email, chat, and phone.

This full-time role offers a monthly gross package with base salary, bonuses, meal allowance, and holidays, plus a 12-month contract with potential permanent status after two years. Training is paid during a 15-day onboarding period.