Ads Support Specialist – English (Lisbon On-site)

AVEC Human Resources Services; Lisboa; On-site; EUR 10,000 - 14,000; Full time

Benefits offered by this job

Paid training

Monthly bonuses

Meal allowance

Health insurance

Dental insurance

22 days annual leave

Performance bonus

Job summary

AVEC Human Resources Services in Lisbon, Portugal is seeking an Ads Support Specialist for the English market. This on-site, full-time role focuses on assisting users with ads, accounts, payments, and platform navigation through email, chat, and phone support.

The position offers paid training, a 40-hour work week with rotating shifts, and several benefits including meal allowances and health coverage after signing. A clear career path in AI-sector-related services is emphasized.

Responsibilities

• Investigate and resolve issues related to ads, accounts, payments, access and platform functionality.
• Explain advertising policies, account requirements and guidelines.
• Troubleshoot technical problems affecting ad creation, delivery, billing or performance.
• Guide users through platform features and processes.
• Provide clear and accurate support via email, chat and phone.
• Escalate complex cases when needed and ensure proper documentation.

Job description

AVEC Human Resources Services in Lisbon, Portugal is seeking an Ads Support Specialist for the English market. This on-site, full-time role focuses on assisting users with ads, accounts, payments, and platform navigation through email, chat, and phone support.

The position offers paid training, a 40-hour work week with rotating shifts, and several benefits including meal allowances and health coverage after signing. A clear career path in AI-sector-related services is emphasized.