Ads Support Specialist – English Market - Onsite Lisbon

AVEC Human Resources Services; Lisboa; On-site; EUR 10,000 - 14,000; Full time

Benefits offered by this job

Paid training

Monthly bonuses

Meal allowance

Health insurance

Dental insurance

22 days annual leave

Performance bonus

Job summary

AVEC Human Resources Services in Lisbon, Portugal is seeking an Ads Support Specialist for the English market. This on-site, full-time role focuses on assisting users with ads, accounts, payments, and platform navigation through email, chat, and phone support.

The position offers paid training, a 40-hour work week with rotating shifts, and several benefits including meal allowances and health coverage after signing. A clear career path in AI-sector-related services is emphasized.

Responsibilities

• Investigate and resolve issues related to ads, accounts, payments, access and platform functionality.
• Explain advertising policies, account requirements and guidelines.
• Troubleshoot technical problems affecting ad creation, delivery, billing or performance.
• Guide users through platform features and processes.
• Provide clear and accurate support via email, chat and phone.
• Escalate complex cases when needed and ensure proper documentation.

Job description

Ads Support Specialist – English Market

Lisbon, Portugal · On-site · Full-time

Role Overview

We are hiring English-speaking professionals to support users of a leading AI technology platform in managing their advertising experience. You will assist users across multiple channels, helping them resolve issues, understand policies, and navigate platform tools effectively.

Responsibilities

• Investigate and resolve issues related to ads, accounts, payments, access and platform functionality
• Explain advertising policies, account requirements and guidelines
• Troubleshoot technical problems affecting ad creation, delivery, billing or performance
• Guide users through platform features and processes
• Provide clear and accurate support via email, chat and phone
• Escalate complex cases when needed and ensure proper documentation
• Maintain high customer satisfaction and strong first-contact resolution

Training & Onboarding

• 15 working days of paid training
• Full introduction to tools, processes and customer management
• On-the-job practice with continuous support
• Contract signed upon successful completion of training

Working Conditions

• On-site role in Lisbon
• 24/7 project with rotating shifts
• 40 hours per week + 1-hour lunch break
• Holiday and Christmas bonuses paid monthly
• 22 days of annual leave according to Portuguese law
• Compensation day when working on Portuguese public holidays
• Meal allowance paid on a prepaid card
• Private health and dental insurance after contract signaturePerformance bonus available

Salary Structure (example for 22 working days)

• Base salary: 938 €
• Holiday allowance: 78.17 €
• Christmas allowance: 78.17 €
• Meal allowance: 154 €
• Total: 1,248.33 € gross
• Variable bonus: up to 200 €

Location & Access

• Lisbon – Oriente area
• Metro, bus and train stations within walking distance
• Modern offices with cafeteria, meeting rooms and collaborative spaces

If you want to join a stable, structured and fast-growing project in the AI sector, this role offers a solid career path and a supportive environment.