AI Ad Support Specialist — Lisbon | Global Platform

Cross Border Talents; Sintra; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Paid onboarding training

40-hour work week

Job summary

Cross Border Talents in Lisbon is seeking a high-performing Ads Support Specialist to deliver premier multi-channel advertiser support, resolve platform and billing issues, and ensure seamless ad experiences.

You will engage via email, chat and phone in a 24/7 rotating shift, document cases clearly, and collaborate with product teams to optimize policies, tooling, and self-serve resources for advertisers.

Qualifications

• Language proficiency: full professional fluency in English.
• Analytical problem-solving: troubleshoot workflows and diagnose issues.
• Communication: empathetic, multi-channel support.
• Adaptability: rotating shift model, schedules released in advance.
• Tech aptitude: interest in AI and digital advertising.

Responsibilities

• Omnichannel support via email, chat, and phone for ad accounts, billing, and platform features.
• Technical troubleshooting and analysis of ad creation and delivery issues.
• Educate advertisers on policies and self-serve tools.
• Manage cases with high first-contact resolution and escalations.
• Maintain QA and CSAT targets through consistent performance.

Skills

English fluency

Analytical problem solving

Communication skills

Adaptability

Tech aptitude

Job description

Cross Border Talents in Lisbon is seeking a high-performing Ads Support Specialist to deliver premier multi-channel advertiser support, resolve platform and billing issues, and ensure seamless ad experiences.

You will engage via email, chat and phone in a 24/7 rotating shift, document cases clearly, and collaborate with product teams to optimize policies, tooling, and self-serve resources for advertisers.