AI Ad Platform Support Specialist (Lisbon)

Cross Border Talents; Vila Franca de Xira; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Comprehensive onboarding program

Transparent shift planning system

Job summary

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to deliver premier support to advertisers across email, chat, and phone. You will help with ad accounts, billing, campaign delivery, and platform features while ensuring seamless experiences.

You will troubleshoot complex technical issues, guide clients on policies and optimizations, and collaborate with product teams to resolve escalations. A 15-day onboarding and rotating shifts are provided.

Qualifications

• Full professional fluency in English (written and verbal).
• Ability to troubleshoot and diagnose multi-layered account issues logically.
• Strong empathetic communication for high-volume multi-channel support.

Responsibilities

• Provide omnichannel support via email, chat, and phone for ad accounts, billing, campaigns, and features.
• Investigate and resolve technical issues affecting ad creation, delivery, and access.
• Educate advertisers on platform policies, optimizations, and self-serve tools.
• Document cases and escalate high-tier technical challenges to product teams.

Skills

English fluency

Analytical thinking

Communication skills

Adaptability

Tech aptitude

Job description

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to deliver premier support to advertisers across email, chat, and phone. You will help with ad accounts, billing, campaign delivery, and platform features while ensuring seamless experiences.

You will troubleshoot complex technical issues, guide clients on policies and optimizations, and collaborate with product teams to resolve escalations. A 15-day onboarding and rotating shifts are provided.