AI Ad Support Pro — 24/7 Lisbon

Cross Border Talents; Odivelas; Vor Ort; EUR 40.000 - 56.000; Vollzeit

Zusammenfassung

Cross Border Talents is seeking an Ads Support Specialist to join our Lisbon team. You will deliver premier support across email, chat, and phone, handling ad accounts, billing, and feature queries while maintaining high satisfaction standards.

You will investigate technical issues, guide advertisers on platform policies, and escalate complex challenges to product teams, contributing to a high-quality advertiser experience and strong CSAT metrics.

Qualifikationen

• Full professional fluency in English (written and verbal).
• Analytical problem-solving to troubleshoot complex workflows and account issues.
• Strong empathetic communication skills for high-volume, multi-channel support (Email, Chat, Phone).
• Willingness to work in a 24/7 rotating shift model (schedules released 10 days in advance).
• Tech affinity for AI applications and digital advertising trends.

Aufgaben

• Omnichannel support via email, chat, and phone for ad account management, billing, campaign delivery, and platform features.
• Technical troubleshooting to resolve issues affecting ad creation, delivery, and policy adherence.
• Educate advertisers on platform policies, optimizations, and self-serve tools.
• Case management with documentation and escalation of high-tier technical challenges to product teams.
• Maintain QA and CSAT benchmarks through consistent performance.

Kenntnisse

English fluency

Analytical problem-solving

Communication skills

Adaptability

Tech affinity

Jobbeschreibung

Cross Border Talents is seeking an Ads Support Specialist to join our Lisbon team. You will deliver premier support across email, chat, and phone, handling ad accounts, billing, and feature queries while maintaining high satisfaction standards.

You will investigate technical issues, guide advertisers on platform policies, and escalate complex challenges to product teams, contributing to a high-quality advertiser experience and strong CSAT metrics.