Advertisers Support Specialist - Ukrainian & English

Cross Border Talents; Lisboa; On-site; EUR 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance from day one

Accommodation for eligible employees

Job summary

Cross Border Talents in Lisbon, Portugal seeks an Advertisers Support Specialist to provide B2B technical and customer support for digital advertising products. You will assist advertisers via email, live chat, and outbound calls, delivering personalized, white-glove service in Ukrainian and English.

Training is provided, with 40-hour weeks and rotational shifts in Lisbon. The role focuses on helping small and medium businesses optimize advertising tools and resolve technical issues in a

Qualifications

• Fluent in Ukrainian and English required.
• Interest in online advertising and technology helpful.
• Able to multitask effectively in a fast-paced environment.

Responsibilities

• Provide technical and customer support to advertisers and businesses.
• Assist customers through email, live chat, and outbound phone calls.
• Provide support in Ukrainian and English.
• Convert appropriate cases into outbound calls for personalized resolution.
• Provide pre-sales and post-sales support for self-service advertising products.
• Troubleshoot technical issues and guide on available products and tools.
• Help customers understand and effectively use advertising features and services.
• Identify recurring issues affecting multiple SMBs.
• Work with multiple internal systems and tools and multitask to maintain high service levels.

Skills

Ukrainian

English

Customer support

Job description

Cross Border Talents in Lisbon, Portugal seeks an Advertisers Support Specialist to provide B2B technical and customer support for digital advertising products. You will assist advertisers via email, live chat, and outbound calls, delivering personalized, white-glove service in Ukrainian and English.

Training is provided, with 40-hour weeks and rotational shifts in Lisbon. The role focuses on helping small and medium businesses optimize advertising tools and resolve technical issues in a