Advanced Customer Support Representative - Dutch Speaker | Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 29 000 - 38 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon, Portugal, is seeking an Advanced Customer Support Representative for its Dutch-speaking team. You will be the first point of contact for customers, helping them resolve issues quickly and leave satisfied, across phone, email and chat.

Key responsibilities include following up on open cases until fully resolved, flagging recurring problems, escalating complex cases, and maintaining clear, professional communication.

Qualificações

• Native-level Dutch
• Good working English
• Clear, professional communication, written and spoken
• Organised and able to handle several cases at once

Responsabilidades

• Follow up on open cases until they are fully resolved
• Flag recurring problems so they can be fixed at the source
• Answer customer questions by phone, email or chat
• Escalate complex cases to the right team

Conhecimentos

Dutch (native)

English proficiency

Descrição da oferta de emprego

An international employer in Lisbon, Portugal is hiring a Advanced Customer Support Representative for its Dutch-speaking team.

You will be the first point of contact for customers, helping them quickly and leaving them satisfied.

Several projects are open, in sectors including medical devices and social media. We will match you to the one that fits you best.

Key Responsibilities:

• Follow up on open cases until they are fully resolved
• Flag recurring problems so they can be fixed at the source
• Answer customer questions by phone, email or chat
• Escalate complex cases to the right team

Requirements:

• Native-level Dutch
• Good working English (for some projects)
• Clear, professional communication, written and spoken
• Organised and able to handle several cases at once

Working Conditions:

• Work model: On-Site
• Start dates: from 2 November 2026 to 9 November 2026
• Full-time contract

Salary & Benefits:

• Competitive monthly salary plus bonuses - full details shared on our first call

Our team supports you from application through to onboarding.