Digital Ad Platform Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 22,000 - 34,000; Full time

Job summary

Cross Border Talents is seeking an English-speaking customer support specialist to join an international team helping business clients with digital advertising services.

In this B2B role, you will guide customers on platform features, troubleshoot issues, and communicate clearly to keep campaigns running smoothly. This position is based in Lisbon, Portugal, and offers the opportunity to work closely with advertisers across sectors.

Qualifications

• Fluent English required.
• Paid campaign management experience mandatory.
• Experience in digital marketing and AdTech or customer support.
• Strong communication, analytical and troubleshooting skills.
• Confidence using digital platforms.

Responsibilities

• Provide guidance on digital advertising platform features.
• Troubleshoot common technical and operational concerns.
• Ensure communication is clear, timely and professional.

Skills

Fluent English

Paid campaign management experience

Digital marketing experience

Communication skills

Troubleshooting skills

Job description

Cross Border Talents is seeking an English-speaking customer support specialist to join an international team helping business clients with digital advertising services.

In this B2B role, you will guide customers on platform features, troubleshoot issues, and communicate clearly to keep campaigns running smoothly. This position is based in Lisbon, Portugal, and offers the opportunity to work closely with advertisers across sectors.