Ads Support Specialist — Global Tech Platform

Global People Sphere

Lisboa

Presencial

EUR 14 000 - 16 000

Tempo integral

Há 7 dias
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Vantagens oferecidas por esta oferta de emprego

Meal allowance
22 days annual leave
Private health and dental insurance
Comprehensive paid training

Resumo da oferta

Global People Sphere in Lisbon, Portugal, is seeking an Ads Support Specialist for the English Market to join a fast-growing international AI and technology platform. You will help users manage advertising experiences and resolve issues with accounts, payments, access, and campaigns.

The role includes a 40-hour work week with rotating shifts, comprehensive training, and a competitive monthly package plus a performance bonus.

Qualificações

  • Fluent English is required (written and spoken).
  • Experience in Customer Service, Technical Support, Ads Support, Content Moderation, or similar is advantageous.
  • Good communication, interpersonal skills and a customer-oriented mindset are essential.
  • Ability to work with KPIs and quality targets and to handle multiple cases efficiently.

Responsabilidades

  • Provide support to users regarding advertisements, ad accounts, payments, and platform functionality.
  • Investigate customer issues and provide accurate and timely solutions.
  • Assist users in understanding advertising policies and platform guidelines.
  • Troubleshoot issues affecting ad creation, publication, delivery, billing, and account access.
  • Guide users through platform features and processes.
  • Deliver high-quality customer service via email, chat, and phone.

Conhecimentos

Fluent English
Customer service
Technical troubleshooting
Advertising platforms
Multitasking

Descrição da oferta de emprego

Global People Sphere in Lisbon, Portugal, is seeking an Ads Support Specialist for the English Market to join a fast-growing international AI and technology platform. You will help users manage advertising experiences and resolve issues with accounts, payments, access, and campaigns.

The role includes a 40-hour work week with rotating shifts, comprehensive training, and a competitive monthly package plus a performance bonus.

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