Ads Support Specialist — Global Tech Platform

Global People Sphere

Lisboa

Presencial

EUR 14 000 - 16 000

Tempo integral

Há 7 dias

Torna-te num dos primeiros candidatos

Gerador de candidaturas

Uma candidatura feita para esta oferta — um currículo e uma carta de apresentação personalizados que vão ao encontro do anúncio.

Ultrapassa os filtros ATS

Vantagens oferecidas por esta oferta de emprego

Meal allowance

22 days annual leave

Private health and dental insurance

Comprehensive paid training

Resumo da oferta

Global People Sphere in Lisbon, Portugal, is seeking an Ads Support Specialist for the English Market to join a fast-growing international AI and technology platform. You will help users manage advertising experiences and resolve issues with accounts, payments, access, and campaigns.

The role includes a 40-hour work week with rotating shifts, comprehensive training, and a competitive monthly package plus a performance bonus.

Qualificações

Fluent English is required (written and spoken).
Experience in Customer Service, Technical Support, Ads Support, Content Moderation, or similar is advantageous.
Good communication, interpersonal skills and a customer-oriented mindset are essential.
Ability to work with KPIs and quality targets and to handle multiple cases efficiently.

Responsabilidades

Provide support to users regarding advertisements, ad accounts, payments, and platform functionality.
Investigate customer issues and provide accurate and timely solutions.
Assist users in understanding advertising policies and platform guidelines.
Troubleshoot issues affecting ad creation, publication, delivery, billing, and account access.
Guide users through platform features and processes.
Deliver high-quality customer service via email, chat, and phone.